How Anglian Water is ‘Gifting’ Rapid Insights Through Agile Categorisation

Developing an award-winning speech analytics team that is trusted by stakeholders across an entire organisation is no small undertaking. Join Darren, Dan and Adam from Anglian water as they share their ‘gift methodology’ to creating small purpose-built data categories that produce proactive and detailed insights, in less time. They’ll reveal how this approach has enabled them to uncover the unknown, become more flexible & transparent, build better engagement and ultimately provide improved value for their business, employees and customers.