2:45 PM - 3:30 PM BST | Tuesday May 24
PANEL: Business Heroes: How they Moved Their Impact BEYOND the Contact Centre
Robin SpoonerHead of Operational Planning and ReportingAgeas UK
Atiff MazharOperations Speech Analytics ManagerBritish Gas
Sophie MofflinPerformance Analyst - SpeechBritish Gas
Adam SmithRoot Cause Analysis & Speech Manager, Services & SolutionsBritish Gas
Darren RowellQuality and Compliance Reporting AnalystAnglian Water
Mark LockyerSales DirectorCallMiner
Conversation intelligence provides insights that have quite literally transformed entire organisations, one department at a time. But it can be challenging to know which use cases to begin with, and how to move beyond your analytics and contact centre teams to start engaging and servicing other departments.
Join this expert panel of CallMiner customers as they share their real-life experiences around the insights they focused on, and actions they took to effect immediate and long-term change throughout their businesses.
Moderated by: Mark Lockyer, CallMiner