10:45 AM - 11:45 AM BST | Wednesday May 25
Keynote: The Road Ahead: Our Product Roadmap Update
Bruce McMahonVice President of ProductCallMiner
Join CallMiner’s VP of Product Management, Bruce McMahon, as he takes stock of the innovation CallMiner has introduced in the last year, and where the roadmap leads next.
Bruce will cover how CallMiner is focused on enhancing the platform for our foundational contact centre use cases, including agent performance management, improved categorisation, and powerful front-line agent capabilities. He’ll also review how the platform has been expanded to support experience management use cases, including new solutions geared toward customer, product and brand intelligence. Finally, he’ll discuss the new capabilities now available through the OrecX acquisition, including live audio streaming, real-time agent guidance and screen recording – plus live Q&A!