11:45 AM - 12:05 PM BST  |  Wednesday May 25

Sell More and Deliver Better with Conversation Analytics

Paolo Righetti
Global Head of Analytics

Emmanuel Simonet
VP, Sales

Eric Klipfel
Deputy Chief Executive Officer
Solocal Group

Keynote Session

Solocal, one of the leading European groups for Internet advertising revenues, specialising in communication and digital marketing for local businesses, use CallMiner to improve their sales conversion rate for Telemarketing, but also the customer experience through the Voice of the Customer.

In this session, Eric Klipfel from Solocal with Paolo Righetti and Emmanuel Simonet, from Teleperformance will show you the methodology they have put in place to improve the performance of agents during the different phases of outbound sales, but also how they have transformed inbound calls into weighted actionable insights to improve customer satisfaction and service quality.