11:45 AM - 12:05 PM BST | Wednesday May 25
Sell More and Deliver Better with Conversation Analytics
Paolo RighettiGlobal Head of AnalyticsTeleperformance
Emmanuel SimonetVP, SalesTeleperformance
Eric KlipfelDeputy Chief Executive OfficerSolocal Group
Solocal, one of the leading European groups for Internet advertising revenues, specialising in communication and digital marketing for local businesses, use CallMiner to improve their sales conversion rate for Telemarketing, but also the customer experience through the Voice of the Customer.
In this session, Eric Klipfel from Solocal with Paolo Righetti and Emmanuel Simonet, from Teleperformance will show you the methodology they have put in place to improve the performance of agents during the different phases of outbound sales, but also how they have transformed inbound calls into weighted actionable insights to improve customer satisfaction and service quality.