1:30 PM - 2:00 PM BST | Wednesday May 25
Why You Need More Punk In Your Experiences
Adrian SwinscoeAspirant PunkPunk CX
To achieve difference and stand out from the crowd whether that is as an individual or a brand is increasingly difficult with many voices saying that they feel like they are in a maelstrom and are struggling to keep up. Competition, differentiation, disruption, artificial intelligence, analytics, automation, big data, omni-channel, personalisation, behavioural science, privacy, ROI challenges …. these are only some of the issues that many of you are wrestling with.
In a punchy and colourful way, Adrian will explore why taking a more punk approach to these challenges will help you and your teams harness creativity and deliver the outcomes that we all want to see, why it’s no longer sufficient to talk about just CX and what role conversation intelligence can play in all of that.