Workshop: The Great Conversation Intelligence Breakout (Day 1)

Conversation intelligence broadens its scope with every passing year, expanding from simple ‘call centre insight’ into a rich source of data and insights with a wide range of applications. In this interactive workshop Sam Lewis, Nick Rowe, Ben Harper and Liam Miller from CallMiner discuss how clients are realising omnichannel customer perspectives by adding diverse data sources, ways they have applied the technology to different use cases and how CallMiner is developing solution content to assist this expansion.

This workshop will be offered again on day 2, 25 May, at 2:30PM – 3:15PM BST. RSVP required. Please reach out to listenuk@callminer.com with questions or to RSVP.