1:45 PM - 2:30 PM BST | Tuesday May 24
Workshop: The Great Conversation Intelligence Breakout (Day 1)
Liam MillerProduct AnalystCallMiner
Nick RoweCustomer Success DirectorCallMiner
Sam LewisBusiness AnalystCallMiner
Ben HarperBusiness AnalystCallMiner
Conversation intelligence broadens its scope with every passing year, expanding from simple ‘call centre insight’ into a rich source of data and insights with a wide range of applications. In this interactive workshop Sam Lewis, Nick Rowe, Ben Harper and Liam Miller from CallMiner discuss how clients are realising omnichannel customer perspectives by adding diverse data sources, ways they have applied the technology to different use cases and how CallMiner is developing solution content to assist this expansion.
This workshop will be offered again on day 2, 25 May, at 2:30PM – 3:15PM BST. RSVP required. Please reach out to firstname.lastname@example.org with questions or to RSVP.