Dan Austin

Quality and Compliance Manager

Dan Austin is the Quality & Compliance Manager at Anglian Water, leading the quality agenda in Contact Centres across Customer and Wholesale Services. Dan has experience in Digital Customer Service and Contact Centre team management.

Keynote Session

3:50 PM - 4:20 PM EST  |  Tuesday May 24

How Anglian Water is ‘Gifting’ Rapid Insights Through Agile Categorisation