Darren Rowell

Quality and Compliance Reporting Analyst

Darren Rowell is a Quality and Compliance Reporting Analyst at Anglian Water and has been utilising Callminer since the onset of the project at Anglian Water over 2 years ago. With a passion for data and a background in Marketing and Customer Service, Darren is focussed on finding ways to improve the customer experience, reduce repeat contacts, minimise manual processes and support Anglian Water in making more informed decisions.

Keynote Session

3:50 PM - 4:20 PM EST  |  Tuesday May 24

How Anglian Water is ‘Gifting’ Rapid Insights Through Agile Categorisation

Keynote Session

2:45 PM - 3:30 PM EST  |  Tuesday May 24

PANEL: Business Heroes: How they Moved Their Impact BEYOND the Contact Centre