Quality and Compliance Reporting Analyst
Darren Rowell is a Quality and Compliance Reporting Analyst at Anglian Water and has been utilising Callminer since the onset of the project at Anglian Water over 2 years ago. With a passion for data and a background in Marketing and Customer Service, Darren is focussed on finding ways to improve the customer experience, reduce repeat contacts, minimise manual processes and support Anglian Water in making more informed decisions.
3:50 PM - 4:20 PM EST | Tuesday May 24
How Anglian Water is ‘Gifting’ Rapid Insights Through Agile Categorisation
2:45 PM - 3:30 PM EST | Tuesday May 24