Dave Beane

Business Design Manager

Dave has been with Direct Line Group for 19 years and is initially from a planning background. His passion for exploring innovative, creative ways to solve problems saw him join Solution Design in 2014 where he focussed on developing DLG’s use of unstructured data. He now heads up a small team of data scientists and together they’ve designed, tested and delivered multiple products into the claims function. Speech analytics forms an important part of their tool set.

Keynote Session

1:00 PM - 1:30 PM EST  |  Wednesday May 25

How Direct Line Group Improved Agent Performance: A Case Study