Customer Operations Senior Team Leader
Katy has worked for Cabot Financial for nearly 14 years. During her time she has worked her way up the progression ladder from Call Centre Agent to Senior Team Leader and had the advantage of working within various departments within the operations. Over the past 5 years, Katy has worked within Cabot’s Speech Analytics team and during this time, she has been able to enhance not only her skills and knowledge, but also the skills and knowledge of others through training and tailored coaching. She has a passion for people and their development, and as a Coaching Leader within Cabot’s Operations, she has the ability to identify opportunities to enhance Cabot’s practices utilising their Speech Analytics platforms, train and develop their people, and in turn, improve their customer conversations, experience and outcomes.
10:15 AM - 10:45 AM EST | Wednesday May 25