Director of Insights and Analytics
Lee is the Director of Insights and Analytics at Davies and is a seasoned CX expert with a career covering operational support of contact centres as well as provision of CX services & solutions. Lee’s role is to develop capabilities within Davies’ clients using market leading CX analytics methodologies to create measurable and transformational operational improvements.
Lee’s pragmatism and operational experience in digitally enabled contact centres has delivered material improvements across retail, telecommunications and financial services customers globally. With a focus on achieving results rather than reports, Lee is passionate about improving service standards for customers and a frequent blogger and conference speaker about CX.