Mark Lockyer

Sales Director

With over 20 years in the ever-changing Contact Centre and Client Engagement spaces, Mark has worked with some of the largest Global entities on transformation projects ensuring technology delivers on expectation. Passionate about bringing Agent and Customer Evaluation together through the power of Speech and Engagement Analytics Mark can draw on successful client projects that have delivered exceptional ROIs and Transformational change across entire organisations. Notable Brands – Dell, Orange, Ageas, Direct line, Teleperformance, HSBC, TeliaSonera, E.ON, BNP Paribas.

Keynote Session

2:45 PM - 3:30 PM EST  |  Tuesday May 24

PANEL: Business Heroes: How they Moved Their Impact BEYOND the Contact Centre