Patrick Mackay

Manager of Global CRM and CX Analytics

As Manager of Global CRM and CX Analytics at Lifescan, a global leader in blood glucose monitoring innovation and digital health technology that has a vision to create a world without limits for people with diabetes and related conditions, Patrick Mackay is overseeing the transformation of customer experience analytics and solutions to deliver actionable insights to teams driving world-class medical device care and support through hundreds of agents around the globe.

Keynote Session

11:30 AM - 12:15 PM EST  |  Tuesday May 24

A New Way to Care, Create, Connect & Compete: A Case Study