Rick Britt

Vice President of AI

As the VP of AI Rick is fortunate to work with the incredibly talented research team at CallMiner. Focusing on some of the most advanced technology and deep learning approaches to solve the complex problems in human communication. Prior to leading AI Research Rick has enjoyed a career focused on all aspects of Contact Centers, from analytics to leading large operations he has worked in all facets of the industry. 

Keynote Session

2:30 PM - 3:15 PM EST  |  Wednesday May 25

Keynote: Executive Panel Discussion

Keynote Session

1:45 PM - 2:30 PM EST  |  Tuesday May 24

Keynote: Acronym Soup: The Latest in AI, ML & NLP