Vice President of AI
As the VP of AI Rick is fortunate to work with the incredibly talented research team at CallMiner. Focusing on some of the most advanced technology and deep learning approaches to solve the complex problems in human communication. Prior to leading AI Research Rick has enjoyed a career focused on all aspects of Contact Centers, from analytics to leading large operations he has worked in all facets of the industry.
2:30 PM - 3:15 PM EST | Wednesday May 25
Keynote: Executive Panel Discussion
1:45 PM - 2:30 PM EST | Tuesday May 24