Keynote: Managing Experiences to Improve Business Outcomes

In this opening keynote, Jeff Gallino, CTO & Founder of CallMiner, will provide a strategic overview of CallMiner’s evolution as a tool to benefit contact centre operations to a platform capable of supporting customer experience improvement. He will also explore how businesses can expand their ability to use customer insights to enhance contact centre performance and customer experience to improving business-wide experiences that encompass customers, employees, brand, product and more.

Lastly, Jeff will dive into how better intelligence drives better experiences, ultimately leading to improved outcomes for you and your organisation.