PANEL: Business Heroes: How they Moved Their Impact BEYOND the Contact Centre

Robin Spooner
Head of Operational Planning and Reporting
Ageas UK

Atiff Mazhar
Operations Speech Analytics Manager
British Gas

Sophie Mofflin
Performance Analyst - Speech
British Gas

Adam Smith
Root Cause Analysis & Speech Manager, Services & Solutions
British Gas

Darren Rowell
Quality and Compliance Reporting Analyst
Anglian Water

Mark Lockyer
Sales Director
CallMiner

Keynote Session

Conversation intelligence provides insights that have quite literally transformed entire organisations, one department at a time. But it can be challenging to know which use cases to begin with, and how to move beyond your analytics and contact centre teams to start engaging and servicing other departments.

Join this expert panel of CallMiner customers as they share their real-life experiences around the insights they focused on, and actions they took to effect immediate and long-term change throughout their businesses.

Moderated by: Mark Lockyer, CallMiner