Better Intelligence for Better Experiences
24-25 May 2022
Manchester, UK
Overview
Learn, Connect, Improve
LISTEN UK 2022 is a free event for the CallMiner customer community. An informative, immersive, interactive multi-day experience to elevate our customer’s conversation analytics capabilities.
This two-day event provides attendees with insight on market developments, CallMiner’s strategic direction, the latest enhancements to the CallMiner platform and an exclusive view into future innovations. Multiple sessions and workshops will focus on the sharing of case studies and best practices from existing customers and partners highlighting techniques, learnings and benefits gained in successfully applying conversation analytics.
Throughout the event there will be many opportunities to network in-person with friends, colleagues, partners, industry peers and CallMiner experts and executives.
Better Intelligence for Better Experiences
In its 4th year LISTEN UK has always been about bringing our international customer community together to learn how to deliver better experiences and drive greater business value from customer conversations. This year’s theme will cover many different topics but will focus on ensuring that attendees master:
- Best practices for contextualising and analysing customer, product, and brand Intelligence to produce actionable insight
- How new product developments will drive better experiences for both customers and employees
- Ways to utilise insight beyond the contact centre to benefit the entire organisation
Don’t miss the UK LISTEN Awards on the evening of the 24th of May where we will recognise the achievements of existing CallMiner customer & partner organisations over the last year!
Speakers
We Bring Some of the Most Influential Voices in the Conversation Analytics Industry
Interact with them in an intuitive professional virtual platform
DAYS
BREAKOUT SESSIONS
USER DRIVEN CONTENT HOURS
ATTENDEES
Agenda
Day 1 - Tuesday, 24 May
Welcome / Opening Remarks
Frank Sherlock - VP, International, CallMiner
Keynote: Managing Experiences to Improve Business Outcomes
Jeff Gallino - CTO, Founder, CallMiner
Becoming the ‘Go-To’ Source for Intelligence: An RSA Group Case Study
James Gregory - Operational Insight Manager, Royal Sun Alliance
A New Way to Care, Create, Connect & Compete: A Case Study
Cris Kuehl - Global Head of CX Analytics, Sitel Group
Patrick Mackay - Manager of Global CRM and CX Analytics, LifeScan
How Language Scorecards Elevated Communication to True Engagement at Hoist Finance
Jason Fletcher - Engagement Analytics Specialist , Hoist Finance
Keynote: Acronym Soup: The Latest in AI, ML & NLP
Rick Britt
Vice President of AI, CallMiner
Workshop: The Great Conversation Intelligence Breakout (Day 1)
Liam Miller
Product Analyst, CallMiner
Nick Rowe
Customer Success Director, CallMiner
Sam Lewis
Business Analyst, CallMiner
Ben Harper
Business Analyst, CallMiner
PANEL: Business Heroes: How they Moved Their Impact BEYOND the Contact Centre
Robin Spooner - Head of Operational Planning and Reporting, Ageas UK
Atiff Mazhar - Operations Speech Analytics Manager, British Gas
Sophie Mofflin - Performance Analyst - Speech, British Gas
Adam Smith - Root Cause Analysis & Speech Manager, Services & Solutions, British Gas
Darren Rowell - Quality and Compliance Reporting Analyst, Anglian Water
Mark Lockyer - Sales Director, CallMiner
Case Studies from an Award-Winning Partnership
Lee Mostari - Director of Insights and Analytics , Davies Group
Simon Evans - Business Performance Director, Vitality
How Anglian Water is ‘Gifting’ Rapid Insights Through Agile Categorisation
Darren Rowell - Quality and Compliance Reporting Analyst, Anglian Water
Adam Hutchinson - Quality and Compliance Reporting Analyst, Anglian Water
Dan Austin - Quality and Compliance Manager, Anglian Water
Closing Remarks
Frank Sherlock - VP, International, CallMiner
Register
Save your place!
You will receive notification of your registration confirmation by email within 48 hours.
Who Attends LISTEN?
Roles that attend LISTEN UK
LISTEN UK 2022 is designed with a variety of content and interactive sessions, so attendees can attend sessions that will deliver the greatest value to them. Attendee roles range from CEO/ CIO/ CXO/ CRO, Vice Presidents and Directors of Customer Care, Quality Assurance, Compliance, Contact Centre Operations, to Programme Managers and Quality/ Speech/ Business Analysts.
Organisations that attend LISTEN UK
The CallMiner community includes leading organisations spanning numerous industries including, communications, financial services, insurance, collections, retail, energy & utilities, and outsourcing. The use cases range from contact centre efficiency, customer experience, product experience, employee experience, sales & marketing effectiveness, and many others.
Thank You to Our Partners!